Originally, PocketMac for BlackBerry users received free and unlimited email support from RIM. Today RIM has issued an end of support notice for PocketMac via this knowledge base article. Here are the details:
Please be advised that as of October 2, 2009 PocketMac is no longer supported by Research In Motion.
Please contact PocketMac at www.pocketmac.com if you require support for PocketMac for BlackBerry smartphones.
Please note that related references and troubleshooting steps have been removed from www.blackberry.com.
This shouldn’t come as a surprise since RIM recently released Desktop Manager for Mac. If you plan to continue using PocketMac and need support be sure to send the PocketMac developers a message directly.