Data Outage Affecting BlackBerry Users Throughout North America – Are You Being Affected?

November 16th, 2009 @ 8:46 PM | By : Mauricio

blackberry logo 300x66 Data Outage Affecting BlackBerry Users Throughout North America   Are You Being Affected?

UPDATE It looks like this outage is occurring in many more areas than previously reported. Please refer to the comments of this post. *

I’ve received numerous reports from @DavePeckens, @BRSDiddy and a few others, letting me know that BlackBerry Internet Service (BIS) seems to be down for them. So far it looks like the areas being affected are California, Texas, Arkansas, Michigan and I can confirm that BIS is having trouble in New Jersey.

At first it seemed like only the BlackBerry Browser wasn’t working but it looks like third-party applications are also being affected, although some are having more luck connecting to the internet.

If you’re being affected by this data outage let me know what’s not working and where you are in the comments.


Filed Under News & Rumors Print Print
Tags: 3rd Party Apps, Arkansas, BIS, BlackBerry, BlackBerry Browser, BlackBerry Internet Service, California, Data, Facebook, Internet, Michigan, New Jersey, North America, Outage, Texas

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  • Me
    No data on Thursday. Restored. No data again tonight. Ongoing.
    Toronto.
  • Kevin
    No data in north central North Dakota since this afternoon.
  • Jdwitte
    No Data in Minneapolis/St.Paul
  • Nicole
    I'm in North Texas and have just been affected by the Data Outage.
  • Kiisara
    NJ's down. Hollaaaaa. Now what do we do without our Data Plans? I feel so lost.
  • Jim
    Down for me here in Kentucky at the moment
  • Andy
    I am a user in Colorado, no email, BBM or internet services on blackberry, but text messaging and phone calls are working. Also - my entire company (about 25 employees located in Philadelphia) have no blackberry services (email, internet and BBM).
  • Tawnia
    I'm in Oregon and a Verizon customer. No email, BBM, PIN messages or third party apps that use data but my text messaging seems to be working as well as being able to make calls. Where can I find information on how many outages there have been in say the last year?
  • K Laganosky
    Im in DE not service
  • Julie
    Near Dayton, Ohio and having no luck with browser or emails or yahoo messenger. It sucks.
  • Michael
    I am in New York and I haven't had any data in days. :x
  • torontoinla
    my data connectivity service has been down since november 23rd. no email, pin's, bbm or internet connectivity. only phone and text services work. i'm on the telus network and i live in los angeles. never had a problem before - and that's been years. this is maddening. telus can't seem to provide assistance and verizon wireless can't help because i'm not a customer, but i am roaming on their network. i'm on a blackberry 8830 world edition. if anyone has any idea what exactly is going on and when it will be fixed, that would be great. thanks and good luck to all.
  • guiDONT
    New Jersey/NYC - spotty BBM and e-mail, 8330 Sprint Curve - voice and texts work perfectly fine
  • Erinna
    Just did a battery AND sim card pull, keeping both out for 40 seconds, reinserted them and that corrected the issue for me. I'm on T-mobile.
  • Erinna
    Out in Las Vegas since 16th - no email, BB messenger, internet, FB, BB App Store, but have access to Bank of America app, Google Maps app, Viigo, OpenTable. My husband is also a Tmobile customer, but is on BES and is having no problems.
  • bored to death
    Harrisburg, PA and Quantico, VA
    Browser and facebook
  • Not working that great in MA, either... service comes and goes.
  • Spade
    Apps and browsers stopped working last night and everything is still slow or nonfunctional in Philadelphia on Verizon with 8330.
  • Amanda
    Im in waterloo Ontario Canada, on Fido, Browser is SLOWWWW, and apps dont work
  • I cannot connect to Facebook for days now.
  • digitalhomeboy
    This was confirmed in Toronto as well! I had to call up Rogers to get a BlackBerry Network fresh which ended up working 2 hours later. The hiccups seem to have disappeared or corrected to be politically correct!
  • DigitalHomeBoy
    This was confirmed in Toronto as well! I had to call up Rogers to get a BlackBerry Network fresh which ended up working 2 hours later. The hiccups seem to have disappeared or corrected to be politically correct!
  • RayG
    FB still hit or miss. Browser connects more than not, as opposed to last night. Maybe the new RIM Twitter Client is crashing servers!.... not. supposed to be released yesterday. Still waiting.
  • theBBdr
    I can verify affected AT&T customers in the Carolinas.

    An insider @ RIM has confirmed delay issues were occurring Monday; but that everything should be restored as of this morning...
  • Columbia, SC / Verizon. Internet(ESPN etc) is working but I cannot get a connection to facebook established. Weatherbug is off and on. Very weird.
  • MaggieF
    Verizon in KY
    No apps and emails are not coming through at all
  • markladams
    Missouri was down last night also
  • Miss B
    I am being affected. I live in central New Jersey. I first noticed this sunday afternoon after receiving App error 523 and though it was a result of that. I called T-Mobile but they stated that their network was fine but my internet wont work and none of my apps work such as SocialScope, Facebook, Beejive,, IM+, email, and even sms, and my BBM is sketchy as well.
  • Ron
    NYC Verizon it was also acting wonky earlier...
  • luis101
    Brooklyn, NEW YORK
    no internet for me, but i can connect to aim and send and receive emails
    and some third party apps are working.
  • GenXer
    Noticed as of about 6 PM EST or so, my northern Virginia BlackBerry data connection stopped working. Couldn't connect with my twitter client, and tried my browser around 8 PM EST or so, and it wouldn't connect either. I reset the device, and that didn't fix anything. About 11 PM EST I ran the self-diagnostic on the blackberry, and it re-registered itself on the network, and I could access data through the browser again, though EXCEEDINGLY slowly. After a few more minutes of trying, the browser returned to normal speed, and currently seems to be working normally. My BlackBerry App Store app has not and will not connect(ed). Twitter apps will not connect either. Bbry messenger, as well as phone and SMS seem to work correctly.
  • NO! I'm down too! ...hold me.
    --NY, 9530, 11:40PM
  • n5xmt
    AT&T everything internet is down... all apps (Facebook, Myspace, Opera Mini, Internal BB Browser etc) sitting in 3G with 5 full bars.
    voice/text/BES email working
  • hmm no issues that i could tell here in NYC, my 9000 has been receiving emails fine on AT&T.
  • n5xmt
    email should still be good... BIS affects the internet access... check the browser and see if it's able to surf
  • Aaron
    In Arizona, my browser, facebook and blackberry world are down. Ubertwitter and other apps are slow to load.
  • soulsticex
    Oklahoma Verizon out also. Unable to connect via any apps that require data.
  • Arizona - Alltel/VZW pretty much everything except email and text up and down for last 18hrs or so.
  • Eric
    Massachusetts....browser very spotty. Facebook hasnt worked all day. Ubertwitter spotty as well as viigo.
  • Melissa
    Eau Claire, WI Verizon, NOT WORKING!!!!!
  • nemesis10
    Down here in Jamaica as well! only BBM works.
  • Kirstie-♥-Noele
    BOO. San Diego = FAIL.
  • Alan
    I'm in Southern California, Orange County specifically, and have been having issues with the web and web based apps since yesterday. I called T-Mobile and they acknowledged the outage and have no idea when it will be repaired.
    None of my third party apps work that require web (Google Maps, TeleNav, Facebook) as well as the standard browser.
    I do get my emails, text messages and BB Messages.
    It's quite a bummer as I just got my 3g BB and it's dead! Ohh well.
  • Matt
    On Sprint in North Carolina...nada
  • DeannaL9
    Affected here in McMinnville Oregon ... Facebook, Amazon; sudoku by Magmic, BB browser, BBWeather, Google Maps ... anything that requires a data plan is not working. Email and texting are working. I'm using a BB Pearl 8110 on AT&T.
  • Arninetyes
    Southern California. Verizon.

    Yes. Browser, Blackberry maps, Google maps, Bolt. Basically, anything that accesses the internet. I ran Speedtest, and it said it couldn't test because it couldn't connect. Also, Blackberry PIN messages are out of service. However, email seems to be getting through without a problem.
  • Snoballz
    Memphis, TN

    No apps that require a data connection are working.
  • Cody Hall
    My BlackBerry Storm 9500 (OS5...328) cannot access the internet through the BB Browser, UberTwitter does not work, ScoreMobile BB does not work, Twitter in Viigo doesn't work.
    Opera Mini does work however...haven't tried emailing as of yet.

    I am in Maryland & have service through Verizon
  • megandjones
    I can't get on facebook or on my internet ... ubertwitter is the only thing that is working as far as data
    i'm in Mississippi
  • Cellular South/ Mississippi
  • MADBRADNYC
    My browser does not work at all. A lot of apps are affected such as Facebook, BerryWeather, Socialscope, and others. Only Ubertwitter seems to update, but very slooowww. Just a PITA, when you're trying to work remotely. I also noticed that this did not just immediately happen, as I was having the same intermittent problems late last evening.
  • Beth
    BlackBerry Browser very slow to connect or not at all, messenger working fine. AT & T Altoona, PA
  • MLB
    that's why my phone is acting so crazy in New Orleans. It looks like we are having BB issues all over the country.
  • kf0s
    Affected in Minnesota.
  • automan69
    Ottawa/Telus not working
  • Dennis
    Finding that Google Maps isn't functioning properly in New York City.
  • chris
    Strange, blackberry browser, facebook some other apps not working but BOLT browser is. I am in Philadelphia on AT&T.
  • Beth
    BlackBerry Browser very slow to connect or not at all, messenger working fine. AT & T Altoona, PA
  • seanp666
    Im having issues as well....Im actually glad there is a BIS outage cause for a while I thought it was just my phone....Im in Tampa Florida. Looks like its hitting all corners of the map.
  • I'm in Louisville, KY (Verizon) and the Internet is off-and-on for me. So far I've had not a lot of luck using Social Scope and the Facebook app the entire day. I also use BerryWeather and it hasn't updated in hours. BBM seems to be working fine for the most part albeit at a major delay sometimes. If I come across any other apps I'm having trouble with I will let you know.
  • I'm in Louisville, KY too - but I am on AppleT&T, so it must be something to do with the towers or something. I have had spotty off and on for a few hours. Probably all those iPhoney users out there, wasting all the bandwidth on the towers.
  • sgordon
    Ottawa Canada, browser, bolt etc not working
  • SVT Cobra
    Colorado too! Go figure.... @SVT_Cobra
  • Jamesy
    same problem here and I'm from alberta canada
  • Jamesy
    same problem here and I am from alberta canada
  • Peggy
    Grand Rapids, MI - down since about 6:45. UberTwitter is ok but slow. Alltel-turned-Verizon.
  • drtodd
    Hudsonville, MI - Slow with intermittent timeouts.
  • Andrew
    Yes, It is making me MAD.
    Storm User
  • Andrew
    Also living in Louisiana
  • jaysan1292
    I'm using Telus Mobility in Toronto, and it seems only the browser and BBM's working for me. None of my other apps that use the internet seem to work.
  • Marty
    I'm having the same issues here in Indianapolis, Indiana
  • cipriani14
    colorado here..only bbm is working
  • gamy
    Im in mass and having issues
  • tishonna
    I am being affected. My browser isnt working nor are any of my apps like Facebook, tweetgenius, socialscope, or ubertwitter.
  • Robin
    toronto - bell , not working.
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