Late yesterday I sent out the following tweet:

Some profiles aren’t saving for my third-party apps. Anyone else having this issue? Happened with my 8900. I’m thinking it transferred.

I immediately received a few responses about others having a similar problem. I would basically save my profile and a little later it would reset to default settings. Not all profile alerts are affected, it looks like this problem only happens with certain third-party applications.

@MADBRADNYC let me know that he too was having this problem and figured out that it only affects the default BlackBerry profiles and not custom created profiles. Thanks to Brad, I put together this quick workaround/guide on how to create a custom profile to avoid losing saved settings with default profiles.

This guide was created using a BlackBerry Bold 9700 on OS 5.0. While the profiles screens and menus are different, the concept remains the same.

• Open your Profiles application. Scroll down all the way and select either Advanced or Edit Profiles.
• In the next screen you will see a list of your current profiles.
• Select Add Custom Profile or open the menu and select New. The screenshot above shows how individual profiles look in OS 5.0. Anything less than OS 5.0 will show all profile alerts in one screen instead of categorically.
• For those with OS 5.0, expand the Others category. Those not on OS 5.0 can go right into editing the profile alerts for their third party applications.
• Once you edit the profile alerts that weren’t saving before, give this custom profile a name and save it. I called my custom profile “Working Norm” since the default Normal profile…wasn’t working.
• Back out till you can see the list of all your profiles.
• Select your custom profile and take it for a test run. So far the settings for my third-party applications (that were affected) have stayed saved.
• Note: Newly created custom profiles will take import the Normal profile settings, after which you can edit them to your liking.

Let me know if this works for you in the comments!