BlackBerry Messenger App Icon Disappeared When You Updated To 5.0.1.38? Here’s Why!

August 17th, 2010 @ 12:20 PM |By :Mauricio

Lately, one of the biggest complaints I’ve gotten through Twitter and email is about BlackBerry Messenger app icons disappearing, more specifically after updating to the latest BBM version 5.0.1.38. The main solutions I offered were to make sure the BlackBerry with the disappearing BBM icon had the latest OS or to re-install the it. Re-installing usually works but the best solution is to always have the latest OS version.

Apparently RIM knows of the disappearing BBM icon problem because they posted up KB23968 with why it happens and how to avoid it:

When upgrading to the latest version of BlackBerry Messenger, please ensure you are using the latest, legally approved version of BlackBerry Device Software provided by your wireless carrier.

Here’s the chart provided by RIM:

Base BlackBerry Device Software Version	Minimum Version of BlackBerry Device Software Required
BlackBerry Device Software 4.5	4.5.0.85
BlackBerry Device Software 4.6	4.6.0.106
BlackBerry Device Software 4.6.1	4.6.1.66
BlackBerry Device Software 4.7	4.7.0.65
BlackBerry Device Software 4.7.1	4.7.1.38
BlackBerry Device Software 5.0	5.0.0.262
BlackBerry Device Software 6.0	6.0.0.75

So if you don’t have the corresponding OS version mentioned above, you will lose your BBM icon when you update it. To make sure you have the latest version available check out the BlackBerryRocks.com OS Page for a complete, organized layout of the latest BlackBerry OS versions or check out RIM’s BlackBerry Desktop and Device Software Download Sites to search by service provider.

via KB23968

About the Author Mauricio

⌨ Tech_N_Code {} | BlackBerryRocks.com founder. Into BlackBerry, rock, metal, trance, blogging, gaming, web, tech, social media, space and code. \m/>_<\m/

Filed Under Apps & Games, Guides & Tips

Tags: BBM, BBM 5.0.1.38, BBM Icon, BlackBerry, BlackBerry Application, BlackBerry Messenger, BlackBerry Messenger 5.0.1.38, BlackBerry Messenger Icon, BlackBerry OS, KB23968, Latest BlackBerry OS, RIM

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Esteman7x64
Hi, i found the solution that could solve this issue (only for bold 9700 with os 6.0.0.344):
firstable u need has been installed the blackberry hanheld software 6.0.0.344 (remeber to delete de vendor.xml located on ‘c:program filescommon files research in motionapploadervendor.xml’ )on your computer afterthat do not delete the bbm 5.0.1.41 just download bbm 5.0.0.57 and install it replacing the newer version, when you done go to your desktop manager without internet connection and click on applications, wait till BDS loads your apps when its finished just scroll down and look the app with the red star on the left this is the BBM (its shows a bbm 5.0.1.41 update), okay ending the process just click on apply and wait till BDS installs the update and automactly your phone will be reboot as a normal. When everything is done correctly u got the BBM 5.0.1.41 with all your contacts in ur BB 9700 OS 6.0.0.344. VOILA!!!!! i hope it this works. For me work its fine!!!