BlackBerry Messenger App Icon Disappeared When You Updated To 5.0.1.38? Here’s Why!

Lately, one of the biggest complaints I’ve gotten through Twitter and email is about BlackBerry Messenger app icons disappearing, more specifically after updating to the latest BBM version 5.0.1.38. The main solutions I offered were to make sure the BlackBerry with the disappearing BBM icon had the latest OS or to re-install the it. Re-installing usually works but the best solution is to always have the latest OS version.
Apparently RIM knows of the disappearing BBM icon problem because they posted up KB23968 with why it happens and how to avoid it:
When upgrading to the latest version of BlackBerry Messenger, please ensure you are using the latest, legally approved version of BlackBerry Device Software provided by your wireless carrier.
Here’s the chart provided by RIM:
| Base BlackBerry Device Software Version | Minimum Version of BlackBerry Device Software Required |
| BlackBerry Device Software 4.5 | 4.5.0.85 |
| BlackBerry Device Software 4.6 | 4.6.0.106 |
| BlackBerry Device Software 4.6.1 | 4.6.1.66 |
| BlackBerry Device Software 4.7 | 4.7.0.65 |
| BlackBerry Device Software 4.7.1 | 4.7.1.38 |
| BlackBerry Device Software 5.0 | 5.0.0.262 |
| BlackBerry Device Software 6.0 | 6.0.0.75 |
So if you don’t have the corresponding OS version mentioned above, you will lose your BBM icon when you update it. To make sure you have the latest version available check out the BlackBerryRocks.com OS Page for a complete, organized layout of the latest BlackBerry OS versions or check out RIM’s BlackBerry Desktop and Device Software Download Sites to search by service provider.





























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