Quick Guide: Unlock The Firewall & Remove An IT Policy From A BlackBerry Using A Windows Or Mac Computer

By Mauricio

When I got my first BlackBerry smartphone I ran into a very frustrating problem. As a new BlackBerry user I was downloading things left and right and something caused my firewall to lock, disallowing certain interactions. There are a few reasons a firewall can lock, the most common being you’re on a BlackBerry Enterprise Server, you got a BlackBerry that used to be on a BlackBerry Enterprise Server, you messed around with it and caused it to lock or somehow managed to play a policy.bin file on it.

To unlock my BlackBerry’s firewall I had to go through an entire process of reinstalling the OS, replacing the policy.bin file with a blank one and a few other methods. RIM recently updated a knowledge base article with details on how to remove an IT policy from a BlackBerry, allowing you to unlock the firewall. This article provides four methods of which I’ve included the third and fourth in this post and trust me, these methods are a lot easier to do.

If you run into any problems feel free to leave a comment. I’ve been able to confirm the third method works but if you’re on a Mac and try the fourth, let me know!

If you’re on a BlackBerry Enterprise Server and want to remove your IT policy try asking the administrator or check out KB14202 (linked after the guide). Before following this guide make sure you back up all your data as it will be wiped of everything.

Method 3

Remove the IT policy using the loader.exe application included with BlackBerry® Desktop Manager 4.7 to 6.0 on a Windows based computer.

Important: This method can only be used on BlackBerry smartphones that are running BlackBerry Device Software 4.3 to 6.0.

This is an alternate method for removing an IT policy from a BlackBerry smartphone and should be used only if the BlackBerry smartphone user cannot contact the system administrator.

Note: When using BlackBerry Desktop Manager 4.6 or earlier, the loader.exe application can be updated by going to www.blackberry.com/update and installing the software when prompted.

  1. Connect the BlackBerry smartphone to the computer.
  2. From the Start menu, click Programs > Accessories > Command Prompt.
    Note: When a computer running Windows Vista™ or Windows 7 is used, the BlackBerry smartphone user might need to right-click the Command Prompt application and choose Run as administrator.
  3. Find the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader and then pressing ENTER.
    Note: For computers using a 64-bit version of Windows, navigate to C:\Program Files (x86)\Common Files\Research In Motion\Apploader.
  4. Type loader.exe /resettofactory.
  5. Type the BlackBerry smartphone password if prompted.

Method 4

Remove the IT policy from a Mac computer by using BlackBerry Desktop Software 1.0.

Important: This method can only be used on BlackBerry smartphones that are running BlackBerry Device Software 4.3 to 5.0.

  1. Close the BlackBerry Desktop Manager, if it is open.
  2. On the Mac computer, open Terminal.
  3. Type cd /Applications/BlackBerry\ Desktop\ Manager.app/Contents/MacOS/ and press ENTER.
  4. Type ./bbdm resettofactory

    Note: If the BlackBerry smartphone has a password, type the following command:

    ./bbdm -password <yourpassword> resettofactory

    Note: <yourpassword> should be replaced with the password for the BlackBerry smartphone.

via KB14202
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