If you’re looking for a helpdesk application for BlackBerry smartphones, SysAid now offers one that works with their IT  Management Software. The app allows you to respond to service requests anywhere, anytime.

SysAid Helpdesk App is a free application included in SysAid IT Management Software.  SysAid is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.

Features include:

• View all service requests assigned to your team
• Create new service requests
• Easily filter the service request list per field to access the exact information you need
• Update the  status, priority, urgency, due date, request user, and any other field in a service request
• Search for service requests via service request quick access or free search
• Customize the displayed fields in your helpdesk list
• View and manage your assets
• Easily navigate between views in an interface that’s specially designed for your mobile

The SysAid Helpdesk app is available as a free download from the BlackBerry App World and should work on most devices. As for the SysAid IT Management Software, there are free, pro and enterprise editions available.