RIM announced yesterday that it has enhanced its BlackBerry Technical Support Services with new levels of support and service options.

Here is a list of the program features:

• New levels of support – designed to provide the right level of service at the right price for both small-medium businesses and large enterprises. Three support levels are available for each BlackBerry Technical Support Services program, including Basic, Enhanced and Advantage Support for small-medium businesses; and Standard, Premium and Elite Support for enterprise customers.
• Comprehensive programs – extending beyond standard customer support to include access to support professionals for planning, management and preventative maintenance, as well as web-based training, instructor-led webinars, certification, online newsletter, and access to the BlackBerry® Expert Support Center for informational resources, self-service tools, and account monitoring and management.
• Direct access to advanced support professionals – available with select service levels or purchased as add-on services, with options for direct access to Support Service Specialists, Direct to Level Two Support Resources, designated Support Account Managers, the Direct Advanced Response Team (DART) or full-time, on-site technical assistance.
• Preventative maintenance services – including Health Check Services and Change Management Planning Services, as well as optional Performance and Load Testing Tools to help maximize uptime.
• Application development support – included with select service levels or as an add-on service, providing assistance with custom application development, application coding and the use of application development tools.
• Add-on support options* – offering customers who selected lower-tier support service levels the option to purchase advanced support services incrementally, including Direct to Level Two Support Resources, Health Check Services, Change Management Planning Services, Tech-to-Site Assistance, and Application Development Support.
• Access to customer support 24 hours per day, 7 days per week – available with all service levels.

For more info about BlackBerry Technical Support Services visit www.blackberry.com/btss, or check out the full press release after the jump.

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Some highlights from the press release:

• Research In Motion (RIM) (NASDAQ: RIMM)(TSX: RIM) today announced the availability of BlackBerry® Enterprise Server 5.0 – the next generation of RIM’s secure, push-based server software for business mobility. Version 5.0 supports advanced IT administration features and smartphone controls that help improve the productivity of mobile workers and more effectively meet the demands of large-scale, mission critical enterprise deployments.
• BlackBerry Enterprise Server 5.0 enables a secure, centrally managed link between BlackBerry® smartphones and enterprise systems, applications, corporate phone environments (with BlackBerry® Mobile Voice System) and wireless networks.
• BlackBerry Enterprise Server 5.0 Enhancements and Key Features
• Support for New Smartphone Features
• RIM is also announcing today new technical support, professional services, and training and certification programs to help BlackBerry Enterprise Server 5.0 customers achieve the best possible performance and return on investment from their BlackBerry smartphone deployments
• Also announced today, BlackBerry Enterprise Server 5.0 has obtained Common Criteria Evaluation Assurance Level 4 (EAL 4+) certification (see separate release). The Common Criteria is an international standard for validating that IT products meet specific security requirements. Certifications are recognized by 26 countries, including Australia, Canada, France, Germany, the United Kingdom and the United States.

Read the full press release after the jump.

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