RIM claims ‘bugginess’ is the new smartphone reality
Posted by Mauricio on Jan 27, 2009 at 12:40 PM | Comments
RIM’s co-CEO Jim Balsillie has come clean about problems that dogged the launch of the company’s new BlackBerry flagship, the Storm.
Conceding that the handset had been rushed to market, hitting the critical US ‘Black Friday’ deadline “by the skin of our teeth”, he was not apologizing for the resulting bugs and patches, but claiming this was now the “new reality” of the high end phone business for everyone.
The huge pressure to get new smartphones on to the market ahead of rivals will make bugs and incomplete platforms, followed by a string of patches and updates, the norm for consumers, implied Balsillie, in an interview with The Wall Street Journal about the Storm, whose debut last quarter was marred by reports of ‘bugginess’ and high return rates, especially at its US carrier, Verizon Wireless. The phone was co-developed with Vodafone and heavily marketed by that operator, and the bulk of the reported problems seem to have been on the US CDMA network.















